Ordering

PLACING AN ORDER

To purchase Mymai products, please send the e-mail at info@mymai.ee. Please note the most suitable shipping method. A fee for shipping is added to the price according to the delivery method.After receiving your payment, we will send you the order confirmation and deliver the products. If we cannot deliver the ordered products for any reason, you will be informed as soon as possible and the money paid will be refunded promptly, but no later than within 14 days of receiving the notification.

Please note that MyMai products are handmade and therefore every item is unique. The product colours may appear slightly different from the original due to your hard-and software configuration.

SHIPPING

MyMai products are made to order. Depending on product, your order will be dispatched within 5 days after receiving your payment. The goods are delivered with Itella Smartpost and Omniva in Estonia. The estimated delivery time in Estonia is within 7 business days to the parcel terminal you have chosen.

We also ship worldwide upon your request.  For international shipping please contact us and we can find the best solution for you. The estimated delivery time is within 7 to 21 business days worldwide. 

Please note that the delivery time is not binding and during holidays it might take longer.

RETURNS

You may return ordered item(s) within 14 days of receiving it. The  item(s) must be unworn and unused and returned in the original packaging with all attached labels. If you want to return the ordered item(s) please let us know at e-mail info@mymai.ee. We will send you a returns form to fill in and send to us with returned item(s) within 14 days from delivery date. All return charges are customer’s liability.

The refund can take up to 14 working days once we have received your return. Please note that the returned item(s) are on customer´s liability until we have received it, therefore we recommend to keep all the documentation.